To avoid unnecessary charges and delays and to ensure you receive the highest quality customisation please review our artwork guidelines below.
Should you not have the artwork in a format suitable for customisation we can convert (re-draw) your file to a suitable type for a fee of £25.00. Of course, you will be notified and ask for confirmation prior to this work taking place.
High resolution JPG, BMP, TIF, EPS, AI
All files types are accepted as long as the resolution is high quality. For all first time customers there is a £9.99 fee for logos or graphics to be converted into a embroidery format (digitising), this is a one off fee and your embroidered artwork will be held on file for future orders.
Embroidery text has a £5 set up fee.
We do accept embroidery DST files (if you already have these), IF you supply the embroidery compatiable DST file and do not require any alterations to the design we will wavier the £9.99 digitisation fee.
Vector Ai files or EPS files
Vector Illustrator and EPS files are the preferred files types. It's easy to differentiate between vectors and other formats. If you zoom into a vector, you will see no jagged edges or distortion. If you zoom into a bitmap, the image and edges will become blocky.
Don't create a bitmap file and then save it as a AI or EPS file - it's still a bitmap and would be unusable unless we re-draw it for a fee.
Pantone spot colours
All colours should be converted to spot colours. Within Illustrator and other packages, individual colours can be selected and changed to their Pantone equivalents. Please refer to the software documentation, or browse the Internet for more details.
Embedding fonts and converting fonts to paths (or curves)
If your logo has any fonts / typefaces, then these MUST be converted to paths (or converted to curves - depending on your software package). This simply means that the font is converted to a graphic object and cannot be changed. If this is not done, then when we receive the file and don't have the equivalent font, we won't be able to match your artwork.
TIF and PSD bitmap files - suitable for single colour prints
Artwork files must be sized to the exact size (or larger) than the actual print size and must be at least 300dpi at the print size. Colours should be separated in layers. This is not a preferred method and may incur extra costs if we have to manipulate the file. NOTE: Not suitable for CAD CUT
Adobe PDF files
PDFs must be created from vector files and maintain edit capabilities.
Don't create a bitmap file and then save it as a PDF file - it's still a bitmap and would be unusable and would be liable for a re-draw fee.
Once you have submitted your artwork, we will provide an artwork proof for you to check, in order to make sure your artwork is correct.
You can log into your account in order to view this proof, and from there you can approve or request changes to the artwork. We won’t print your order until you have approved the artwork.
That we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our requirements.
Artwork not supplied to our requirements will likely render an unsatisfactory result or delay your order. If you are unsure about the artwork you have, please check with us beforehand to ensure there are no complications with your order. If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed. If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.
With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.
Artwork created in non-Adobe applications (such as CorelDRAW, SignLab and AutoCAD) can cause output issues. If you are using a non-Adobe application, please ensure to follow all of our artwork requirements and use a modern PDF generator.