What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Trade Embroidery reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
In the unlikely event that you receive items which are damaged or defective in any material respect, please contact us within 3 days of delivery of the item(s) in question. You will also be required to provide an image which clearly shows the defected item.
1. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
2. Goods that have been embroidered or printed unless there is a fault on the garment.
3. Goods that have been assembled in line with your requirements.
4. Goods that have been specially procured in line with your requirements and are personalised. This does not affect your statutory rights. In the event of goods arriving with production or manufacturing errors Health Worker Uniforms reserves the rights to correct this.
If goods are deemed to be incorrectly supplied or deemed to be faulty, you will be returned the postage fee. We can only compensate postage up to the fee of carriage on the original order and with evidence of your return (receipt of return postage WITH tracking number).
Products returned as faulty may be examined for faults. If the fault found is due to normal wear and tear, misuse, negligence, wilful damage or accident we may not offer a refund to you. Upon the completion of the examination, you will be liable for the delivery fee to have the item(s) returned back to you.
We reserve the right not to return a postage fee on goods deemed to be incorrectly supplied or deemed to be faulty if you do not return your goods within 28 days of delivery or if we have to collect any parcels from a DropShop, Depot or anywhere other than our premises.
Please be aware that will be able unable to offer a refund, exchange or replace any of our products if any fault is corrected by any party or persons other than Trade Embroidery or Trade Embroidery suppliers.
Prior to placing your order
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing Guide’ tab, just below the product description.
This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.
All personalised items from Trade Embroidery are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.
We may ask you to send us photographic evidence and a number of samples showing any damage or defects and to retain the Product for 30 days after receipt for the purposes of inspection by ourselves or our agents or representatives.
Customer Service Contact Information
Telephone: 0800 270 7020
Email: firstname.lastname@example.org (quoting your Order Reference Number and any related photos)
Unit 12, The Pavilions